Warranty

Please see individual product pages for warranty periods for each product or contact Total Espresso for specifics. Warranty is provided through the manufacturer, dealer or distributor, depending on the brand. When you have a warranty related issue, please contact us and we'll make the appropriate arrangements.

Warranty for home machines is one year parts and labor limited to manufacturer's defects unless otherwise noted. Warranty for machines used for commercial purposes is parts only limited to manufacturer's defects - this means that labor to make the repair is NOT covered under commercial warranty.  Warranty period starts at FOB shipping point - meaning the buyer takes ownership once the product leaves the shipping location.

Any applicable warranty coverage is only in effect for merchandise that is utilized within the boundaries of the contiguous United States. This policy does not cover international orders, APO/FPO shipments, shipments made within the contiguous United States and brought/shipped outside the United States by the customer or one of his/her agents, or shipments made outside the contiguous United States. Warranty coverage does NOT include any of the following: on-site service, in home visits, or travel costs.

Espresso machines that can be plumbed directly to a water supply have a one year parts warranty only.  Commercial use of items intended for home use voids warranty with NO exceptions. This limited warranty overrides any manufacturer warranties or warranties stated in the manufacturer’s manual.

Coffee grinders, including those built into super-automatic espresso machines, are intended to grind unflavored whole coffee beans only.  The use of any grinder (unless specifically stated in our product detail pages) for flavored coffee beans, other food products, or regrinding the grinds will render the coffee grinder (and if applicable, espresso machine with built in grinder) as a non-refundable, non-returnable final sale. If a grinder product is returned with evidence of flavored coffee or other food products, the customer assumes responsibility of all costs to receive back the grinder. Otherwise, in 30 days, the grinder will be considered abandoned.

Defective Equipment and General Warranty

To increase your customer satisfaction, most household and commercial equipment is tested either in the country of manufacture, the importer's location, and/or at Total Espresso’s location. Please e-mail Total Espresso (info@TotalEspresso.com) with the reason you feel the product is defective and we will determine if the problem is an actual problem or operator error.

Most Common Causes of Problems


Exclusions to limited warranty applicable to products is noted in product description. The following exclusions, which are not limited to, apply to the product during the warranty period:

  1. Expendable items and items whose damage occurs as a result of failure to follow instructions that come with the product;
  2. Problems related to water damage, poor water quality, and scaling. Use water above 0 ppm, but less than 51 ppm;
  3. Products for which the applicable serial number has been removed or altered;
  4. Any product that has been damaged or rendered defective as a result of accident, abuse, misuse, lack of reasonable and necessary maintenance/cleaning, neglect, faulty installation, mishandling, damage during shipment for warranty repairs, line power surge or any external causes;
  5. Operation of product outside the parameters stated in the user documentation that shipped with product;
  6. Usage of parts not manufactured by original manufacturer;
  7. Modification or service by anyone other than our authorized distributor or an authorized warranty provider;
  8. Any acts of God, such as, but not limited to, lightening, flood, or fire;
  9. The cost of installations or routine maintenance items, such as gaskets, o-rings, grinding burrs, and other normal wear and tear items;
  10. Usage of product intended for home use in a commercial environment/setting/purpose;
  11. Warranty period is not transferable;
  12. Shipping costs to ship product back to authorized warranty center;
  13. On-site labor, or labor at any location not previously authorized, and/or expedited shipping cost of parts to customer for self-repair;
  14. Products shipped or brought outside the United States of America;
  15. Cosmetic defects.

Note: Most of the products we sell are hand made by artisans, not mass produced in great quantities with automated machinery. This means that the products may have some variances and may not appear exactly like they do in photos or videos and may have minor "blemishes" to the finish. Every retailer of these products will have products with the same variations. These variations do not count as reasons for warranty support.

IMPORTANT: We will not accept returns, shipments relating to warranty, or exchanges that do not have original packaging.  A machine or grinder that is shipped without original packaging is almost certainly going to be destroyed during transportation.  It is also a good idea to keep packaging in case of warranty issues or future maintenance/repairs. The original packaging is specifically engineered to reduce the possibility of shipping damage.

Effective 22 April 2018