Please see individual product pages for warranty periods for each product or contact Total Espresso for specifics. Warranty is provided through the manufacturer, dealer, or distributor, depending on the brand. When you have a warranty related issue, please contact us and we'll make the appropriate arrangements. Extended warranties will begin after manufacturer warranties expire and will cover the same items as covered in the original warranty.
Warranty for home machines is one year parts and labor limited to manufacturer's defects unless otherwise noted. Warranty for machines used for commercial purposes is parts only limited to manufacturer's defects - this means that labor to make the repair is NOT covered under commercial warranty. Warranty period starts at FOB shipping point - meaning the buyer takes ownership once the product leaves the shipping location.
Any applicable warranty coverage is only in effect for merchandise that is utilized within the boundaries of the contiguous United States. This policy does not cover international orders, APO/FPO shipments, shipments made within the contiguous United States and brought/shipped outside the United States by the customer or one of his/her agents, or shipments made outside the contiguous United States. Warranty coverage does NOT include any of the following: shipping costs (including insurance) associated with getting the merchandise to a warranty repair center, on-site service, in home visits, or travel costs.
Espresso machines that can be plumbed directly to a water supply have a one year parts warranty only. Commercial use of items intended for home use voids warranty with NO exceptions. This limited warranty overrides any manufacturer warranties or warranties stated in the manufacturer’s manual.
Coffee grinders, including those built into super-automatic espresso machines, are intended to grind unflavored whole coffee beans only. The use of any grinder (unless specifically stated in our product detail pages) for flavored coffee beans, other food products, or regrinding the grinds will render the coffee grinder (and if applicable, espresso machine with built in grinder) as a non-refundable, non-returnable final sale. If a grinder product is returned with evidence of flavored coffee or other food products, the customer assumes responsibility of all costs to receive back the grinder. Otherwise, in 30 days, the grinder will be considered abandoned.
Defective Equipment and General Warranty
To increase your customer satisfaction, most household and commercial equipment is tested either in the country of manufacture, the importer's location, and/or at Total Espresso’s location. Please e-mail Total Espresso (info@TotalEspresso.com) with the reason you feel the product is defective and we will speak with you to determine if the problem is an actual warranty problem or operator error. We will attempt to diagnose the problem over the phone and raise possible solutions which may include customer installation of a part or parts. If it is determined that a repair is more extensive than a simple part replacement, a Warranty Repair Authorization will be issued for warranty repairs, along with a Repair Merchandise Authorization (RMA) number for return of the merchandise to the warranty repair site.
Most Common Causes of Problems
Exclusions to limited warranty applicable to products is noted in product description. The following exclusions, which are not limited to, apply to the product during the warranty period:
Note: Most of the products we sell are hand made by artisans, not mass produced in great quantities with automated machinery. This means that the products may have some variances and may not appear exactly like they do in photos or videos and may have minor "blemishes" to the finish. Every retailer of these products will have products with the same variations. These variations do not count as reasons for warranty support.
COFFEE TEMPERATURE, TASTE OF COFFEE, POSSIBLE ADJUSTMENTS THAT MAY BE NEEDED, LACK OF PROPER GRINDER, LACK OF FRESH COFFEE, OR INEXPERIENCE ARE NOT CONSIDERED DEFECTS and are not covered by warranty.
IMPORTANT: We will not accept returns, shipments relating to warranty, or exchanges that do not have original boxes and packaging. A machine or grinder that is shipped without original packaging is almost certainly going to be destroyed during transportation. It is also a good idea to keep packaging in case of warranty issues or future maintenance/repairs. The original packaging is specifically engineered to reduce the possibility of shipping damage.
Effective 30 March 2020